“Tele2” will invest 900,000 in the development of the digital environment – Market news

The multi-service company “Tele2” will invest 900,000 euros in the development of the digital environment, creating the latest generation mobile app, which will serve as the main digital point of contact with the company for customers. The new app will meet digital accessibility standards, which require simple content and usability, including for people with special needs.

Every month, the number of visits to Tele2’s digital environment (homepage, self-service portal and mobile app) reaches 1 million sessions, so it is essential to continue developing the digital environment, giving customers the opportunity to easily obtain the necessary information and manage their services.

“Already more than 70% of customers who use digital channels use their mobile phones directly to access the information they need. For this reason, we will also pay special attention to the development of the mobile app this year. It will offer customers the convenience of managing their services, as well as contacting the company and purchasing a wide range of devices with interest-free payment. At the same time, we are also developing artificial intelligence solutions that will allow customers to navigate the digital environment more effectively, to receive the information they need faster and more accurately,” he says. “Tele2” commercial director Raivo Rosts.

About “Tele2”

“Tele2” is a multi-service company that provides the fastest mobile internet in Latvia, the highest level of service and a wide range of services – mobile communications, home internet, smart devices, television and insurance services. “Tele2” is one of the most loved brands in Latvia and the number one choice of individuals in the mobile communications market. The number of connections in the “Tele2” network is more than 1 million.

Tele2