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After a trip to Europe, a man was hit with a $143,000 (approximately €133,000) phone bill, writes Business Insider.
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Last September, Rene Remund from Florida went on a trip to Switzerland with his wife. Much to his surprise upon his return, he received an unexpectedly high phone bill from his mobile service provider.
At first, he thought he was being charged $143 for sending photos and messages to family and friends from the Alps. However, the bill was actually much higher. The American owed the mobile service provider about $143,000 for 9.5 gigabytes of data used abroad.
According to ABC Action News, that amount was created because his phone was not set up for international roaming. Unbeknownst to him, Remund had been spending thousands of dollars every day because his phone wasn’t set up for international roaming.
According to Forbes, the average annual salary in Florida is $55,980, so the bill was more than double what the average worker in the state earns annually.
The man contacted T-Mobile, which confirmed that the bill was indeed the same.
After legal intervention and media coverage, T-Mobile agreed to cover the full amount spent, saying it should not have happened. The company promises to do everything to prevent such situations from happening to other customers in the future
A T-Mobile representative advised customers who may be using old data plans to check that they include international roaming and data.
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